Reps & Records

REPS & RECORDS / YOUR DATA & YOUR CHOICES

Delete your account or data

Clear steps to manage your records, connections and account.

Last updated: October 16, 2026

Manage deletion in the app or contact [email protected]. Reps & Records is based in the Netherlands. Our Privacy Policy explains retention and your rights.

Delete your Reps & Records account

  1. Sign in to the correct account in the app and open Profile.
  2. Scroll to the account-deletion section, choose Delete account, review the warning and confirm. Connect to the internet so the request reaches our service.
  3. Deletion is scheduled with a seven-day cancellation period. Use the available cancellation action in Profile before that period ends if you change your mind.
  4. Eligible requests are processed afterwards. This does not guarantee that every system and backup is erased at the exact seven-day mark.

Export first if you want to keep records. Account-linked fitness and AI records, supported personal cloud files and connections are removed under our deletion rules. Some transaction, security, legal or fraud-prevention records may need to remain. Temporary sync deletion markers and backups can persist for their normal lifecycle.

If you cannot access the app, email [email protected] with your account email or sign-in method and request. We may need to verify ownership. Do not send passwords, OAuth tokens or complete identity documents in an ordinary email.

Keep local data but delete cloud backup

Cloud-only deletion is different from whole-account deletion: it removes supported personal backup records and workout/measurement photo objects from the cloud while keeping local device records. Contact [email protected] if you need this and cannot find an applicable control. Review sync behavior before proceeding; an ordinary reinstall or sign-out is not equivalent to cloud-only deletion.

Deleting an individual record through the app follows its sync and retention rules. Offline changes reach the cloud when connectivity returns. Remove local-only files and exports on each device where you kept them. Uninstalling is not an account-deletion request.

Disconnect ChatGPT or AI sharing

Change ChatGPT sharing in the phone app under Profile → Privacy → ChatGPT data sharing. Use ChatGPT connection settings to disconnect. Disconnection stops future access through our connection and clears additional sharing grants. In-app AI Coach has independent controls under Profile → Privacy Settings.

Disconnecting does not delete old ChatGPT messages or drafts already created in the app. Manage ChatGPT conversations through OpenAI. In Log → Drafts, discard drafts you no longer want. Pending drafts normally expire after 30 days; expiry prevents applying them, rather than promising immediate erasure of every supporting record.

Separate actions for other copies

  • Subscriptions: cancel with the store that billed you. Deleting an account or uninstalling does not cancel store subscriptions.
  • Strava: published activities remain in Strava. Delete them there if required; app exports are one-way. Disconnecting stops future eligible uploads and attempts provider revocation.
  • Apple Health and device permissions: manage access and retained system records in the relevant device settings. Deleting this account does not necessarily remove records another app or system holds.
  • Exports and third-party AI copies: downloaded files, already-downloaded screenshots and information processed by another service require separate management. Temporary app export links normally expire after seven days.
  • Support and historical beta submissions: contact support to request removal. These may use another email from your app account. Earlier public feedback attachments can remain reachable until migration removes the public copy; tell support if you need earlier removal.

Need help?

Email [email protected]. Ordinary rights requests follow the applicable legal response period, generally one month, with any lawful extension explained.